Terms of Use
Terms and conditions of use of the S2n Platform
This instrument contemplates the Terms and Conditions of Use of the S2n platform. Before accessing and using the Platform, make sure you understand all the conditions established in this instrument. Any questions should be resolved in prior contact with the S2n team. After reading, understanding and agreeing with all the content of these Terms and Conditions of Use, you may adhere to it. If you do not agree with these Terms and Conditions of Use, you must immediately suspend the use of the Platform.
The use of the Platform implies full, unrestricted and unreserved acceptance of all the terms and conditions provided in this document, including in the case of possible revisions or publication of new versions.
Master Subscription and Software Services Contract
By this particular contract instrument ("Contract"), in the best form of Law, for being in agreement with all the clauses that follow, having as parties:
S2N TECNOLOGIA LTDA, a limited liability company, with headquarters at Rua Example, 123, City, State, Country, registered with CNPJ under number 00.000.000/0001-00, in this act represented by its legal representative, hereinafter simply called "S2N"; and
CLIENT, natural or legal person, user of S2n services, hereinafter simply called "CLIENT".
The parties decide to enter into this Master Subscription and Software Services Contract ("Contract"), which will be governed by the clauses and conditions below:
1. Definitions
For the purposes of this Contract, the following terms will have the meanings defined below:
"Order Form" means the documents formulated periodically under the aegis of this contract and signed between the CLIENT and S2N or any of its Affiliates, including addenda and amendments. By signing the designated Order Form, the Affiliates agree to be bound by this Contract as if they were original parties. The Order Forms shall be considered an integral part of this Contract.
"Platform", "SaaS" or "System" means the products and platform requested by the CLIENT through the Order Form and made available by S2N through CLIENT access via link http://www.s2n.com and/or other electronic addresses determined by S2N. "Platform" excludes Applications not provided by S2N.
2. Object
This Contract has as its object the provision of software services in SaaS (Software as a Service) modality, through access to the S2N platform, which allows the management and automation of customer service processes through digital channels.
3. Obligations of the Parties
3.1. CLIENT Obligations
The CLIENT undertakes to:
(i) Use the platform exclusively in accordance with current legislation and regulatory standards; (ii) Maintain the confidentiality of access credentials; (iii) Not share access with unauthorized third parties; (iv) Respect and comply with all Meta provisions (https://www.whatsapp.com/legal/business-solution-terms, https://www.whatsapp.com/legal/business-terms-for-service-providers/, https://www.whatsapp.com/legal/business-policy, https://developers.facebook.com/docs/whatsapp/on-premises/guides, https://www.facebook.com/legal/commercial_terms, https://www.facebook.com/legal/terms); (v) Promptly update registration information when requested.
3.2. S2N Obligations
S2N undertakes to:
(i) Provide access to the platform according to the contracted plan; (ii) Maintain the security and integrity of the data; (iii) Provide technical support according to the contracted SLA; (iv) Ensure platform availability according to agreed levels.
4. Fees and Payment
Payment terms and amounts will be defined in the specific Order Form signed by the parties.
5. Intellectual Property
All intellectual property rights related to the platform belong exclusively to S2N, and the CLIENT is granted only a license for use during the contract term.
6. Data Protection and Privacy
S2N undertakes to process personal data in accordance with applicable data protection legislation, including the General Data Protection Law (LGPD).
7. Limitation of Liability
S2N's liability is limited to direct damages proven to be directly caused by breach of contract, excluding indirect, consequential or punitive damages.
8. Contract Term
The contract term will be defined in the specific Order Form, with automatic renewal unless one of the parties manifests contrary intent.
9. Termination
The contract may be terminated: (i) By mutual agreement between the parties; (ii) For breach of contract by either party; (iii) Upon expiration of the term without renewal.
10. Applicable Law and Jurisdiction
This contract is governed by Brazilian law, with the courts of São Paulo, SP being competent to resolve any disputes.
11. Final Provisions
11.1. Modification
This Contract may only be modified by written agreement between the parties.
11.2. Severability
If any provision of this Contract is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.
11.3. Entire Agreement
This Terms of Use supersedes, replaces and prevails over any prior agreement or contract, written or verbal, that has been carried out by the parties regarding the matters contemplated herein.
11.4. Taxes
Except as expressly provided otherwise, taxes due directly or indirectly as a result of the execution of this Terms of Use and the use of the Platform, existing and/or that may be created, as well as the respective increases, changes in calculation base and/or assessment period, adjustments, default charges and/or accessory tax obligations, constitute a burden of responsibility of the respective passive subject of the tax obligation, as defined in current legislation.
Contact: For questions about these terms, contact us through our official channels.
Last updated: 2023