Privacy Policy

S2n ("s2n") takes privacy seriously. Therefore, in this Privacy Policy ("Policy") we explain the ways we use, store, share and protect the personal data collected from the use of our services and solutions (collectively "Services") and from visiting our websites; and how data subjects can exercise the rights provided for in applicable legislation.

The personal data we collect depends on the context of your interactions with S2n. To facilitate your understanding, we explain in this Policy how we treat data from (i) S2n customers ("Customers"), Customer consumers ("Consumers") and users of our websites ("Users"), collectively ("Data Subjects" or "you").

Specific Privacy Policies may be applicable for some of our products and services. For more information about our privacy practices related to a specific product or service, visit the web page of that product or service.

1. Who we are

S2n offers a SaaS platform for customer service through digital channels, such as chat, email, social networks and voice. The platform allows companies to communicate with their customers quickly and efficiently, in addition to offering tools for data management and analysis.

Our services include:

Multi-channel customer service platform
Integration with WhatsApp Business API
Automation and chatbot tools
Analytics and reporting
CRM integration

2. What personal data we collect

We may collect the following categories of personal data:

2.1. Customer Data

Company identification data
Contact information of responsible persons
Billing and payment information
Platform usage data

2.2. Consumer Data

Contact information (name, phone, email)
Conversation history
Interaction preferences
Support tickets and feedback

2.3. Website User Data

Navigation information
IP address and device data
Contact form information
Newsletter subscription data

3. How we use personal data

We use personal data for the following purposes:

3.1. Service Provision

Platform access and functionality
Customer support
Service improvements
Performance monitoring

3.2. Communication

Service notifications
Marketing communications (with consent)
Technical updates
Legal notices

3.3. Legal Compliance

Compliance with applicable laws
Fraud prevention
Security maintenance
Dispute resolution

4. Legal basis for processing

We process personal data based on:

Contractual necessity
Legal obligations
Legitimate interests
Consent (when required)

We may share personal data with:

5.1. Service Providers

Cloud hosting providers
Payment processors
Technical support vendors
Analytics providers

5.2. Legal Requirements

Competent authorities when required by law
Legal proceedings
Protection of rights and safety

5.3. Business Transfers

Mergers, acquisitions or asset sales
Always with appropriate safeguards

6. International transfers

Personal data may be transferred to countries outside Brazil for service provision. We ensure appropriate safeguards are in place for such transfers.

7. Data retention

We retain personal data for as long as necessary to:

Fulfill contractual obligations
Comply with legal requirements
Resolve disputes
Enforce agreements

Specific retention periods:

Customer data: Duration of contract + 5 years
Consumer data: As required by applicable law
Website data: 2 years or until withdrawal of consent

8. Data security

We implement appropriate technical and organizational measures to protect personal data against:

Unauthorized access
Accidental loss
Destruction or damage
Unlawful processing

Security measures include:

Encryption in transit and at rest
Access controls and authentication
Regular security assessments
Staff training on data protection

9. Your rights

Under applicable data protection laws, you have the right to:

9.1. Access

Confirmation of data processing
Access to your personal data
Information about processing purposes

9.2. Rectification

Correction of inaccurate data
Completion of incomplete data

9.3. Erasure

Deletion of personal data in certain circumstances
Right to be forgotten

9.4. Restriction

Limitation of processing in specific cases

9.5. Portability

Receive data in structured format
Transfer data to another controller

9.6. Objection

Object to processing based on legitimate interests
Opt-out of marketing communications

Withdraw consent at any time
Does not affect lawfulness of prior processing

10. How to exercise your rights

To exercise your data protection rights, contact us through:

Email: privacy@s2n.com.br
Contact form on our website
Written request to our registered address

We will respond to your request within 30 days.

11. Complaints

If you believe we have not handled your personal data in accordance with this Policy or applicable law, you may file a complaint with:

S2n directly through our contact channels
The Brazilian Data Protection Authority (ANPD)

12. Children's privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children under 16.

13. Changes to this Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

Post the updated Policy on our website
Notify you through appropriate channels
Update the "Last modified" date

14. Contact information

For questions about this Privacy Policy or our data practices, contact us:

S2N TECNOLOGIA LTDA

Email: privacy@s2n.com.br
Website: www.s2n.com.br
Address: [Company Address]

15. Data Protection Officer

Our Data Protection Officer can be contacted at:

Email: dpo@s2n.com.br

Last updated: December 2023

This Privacy Policy is effective as of the date of last update and applies to all data processing activities described herein.